Returns & Refunds Policy
Returns & Refunds Policy
We want you to be completely satisfied with your purchase from WHILTS™. If for any reason you are not happy, please review our returns policy below.
Returns
We accept returns within 14 days of delivery. Items must be unused, unworn, unwashed, and in their original condition with all original tags and packaging intact.
To request a return, please contact us at info@whilts.com with your order number and reason for return. Returns sent without prior approval may not be accepted.
Non-Returnable Items
The following items are non-returnable:
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Items marked as final sale
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Items that have been worn, washed, or damaged
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Items returned without original tags or packaging
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you require a different size or item, please return your original order for a refund and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at info@whilts.com with clear photos, and we will resolve the issue promptly.
Contact
For all returns and refund enquiries, please contact:
info@whilts.com